Frequently Asked Questions
Here, you will find answers to commonly asked questions about Leaders Club membership information and program benefits.
Learn how our members enhance every stay with Leaders Club.
Join NowLeaders Club is the complimentary guest membership program of the more than 400 remarkably uncommon hotels that comprise The Leading Hotels of the World. As a Leaders Club member, you’ll receive special benefits, offers, and savings when you book through LHW.com, an LHW Worldwide Reservations and Service Center, websites for select Member Hotels, or your local travel agent. Learn more About Leaders Club.
To join Leaders Club, visit membership sign-up or call an LHW Worldwide Reservations and Service Center. You can also join Leaders Club by visiting websites for select Member Hotels.
Leaders Club members receive benefits such as Leaders Club points, pre-arrival upgrades, daily continental breakfast for two, complimentary in-room WiFi, and more. For a complete list of benefits visit the Leaders Club member benefits page.
You will not automatically receive a membership card. To view your Leaders Club member number, you can login to LHW.com and view your Leaders Club member dashboard. You can also view a digital version of your member card in My Profile. If you would like to request that a membership card be mailed to you, you can call an LHW Worldwide Reservations and Service Center.
You are not required to show your membership card at hotel check-in to receive your benefits. Each member hotel will be notified of your Leaders Club status in advance of your arrival, in addition to your personal preferences and requirements.
To earn and maintain Sterling status, you must spend at least USD 5,000 or currency equivalent on the room rate(s) for your eligible stays within a calendar year (January to December). All applicable Sterling benefits will commence on the date you earn Sterling status and will continue through December 31st of the following calendar year. For example, status earned in April 2021 will last through December 31st, 2022.
No, only the Leaders Club member's room will be eligible for on-property benefits. However, you can earn points on up to three (3) rooms per reservation with the same stay dates.
You can make a Leaders Club booking from websites for select Member Hotels.
A pre-arrival upgrade is a one-category room upgrade from the room type you reserved that you may request at the time of booking. Pre-arrival upgrades cannot be used to or within a suite category or for bookings made with Leaders Club points. As a Club member, you'll unlock one pre-arrival upgrade request annually as soon as you complete your first paid stay.
No, your first pre-arrival upgrade is unlocked after your first paid stay as a Leaders Club member. As a Club member, you will then receive another pre-arrival upgrade in January every year of your membership.
You can request a pre-arrival upgrade when you are completing your booking on LHW.com or through an LHW Worldwide Reservations and Service Center. Pre-arrival upgrades can not be used to upgrade to or within a suite category.
Yes, you must request a pre-arrival upgrades by 12:00 am Coordinated Universal Time (UTC) three days before the date of your arrival. Requests after this time will not be accommodated.
With pre-arrival upgrades, you will be able to request an upgrade when making your reservation and will know the outcome before your trip. Leaders Club members also enjoy upgrade consideration based on availability when checking in.
Our reservation agents will be working on securing your pre-arrival upgrade from the time you request it upon booking your stay until three days before your date of arrival. You will receive an email regarding the status of your pre-arrival upgrade at least three days prior to the date of your arrival, based on 12:00 am Coordinated Universal Time (UTC).
If we are unable to confirm your pre-arrival upgrade request, we will make it up to you - the pre-arrival upgrade will be re-credited to your account for future use, and you will receive 500 Leaders Club points in your Leaders Club account after you complete your stay.
While most room categories are eligible, suite category rooms and villas are not eligible for pre-arrival upgrades.
You can modify an existing reservations and request a pre-arrival upgrade on LHW.com or by contacting LHW's Worldwide Reservations and Service Center. However, if you've made a book and your pre-arrival upgrade request has been confirmed you must contact LHW's Worldwide Reservations and Service Center to modify the reservation. It may not be possible to add the upgrade to your changed reservation.
You will earn 1 point for every USD 1 you spend on qualifying room rates when you book through LHW's Worldwide Reservations and Service Centers, LHW.com, or when you make qualified bookings via your travel professional. If working with a travel agent, it is your responsibility to ensure that your Leaders Club number is included at the time of booking.
It may take up to ten days for reward points to appear in your account. If your Leaders Club points haven’t appeared in your account after that time, you can visit our Customer Care page and select “Points Adjustment Request” under Reason for Contact and provide all required information, contact an LHW Worldwide Reservations and Service Center, or send an email to reservations@lhw.com to request the points.
Keeping track of your Leaders Club points is easy! You can sign in to your account on LHW.com and view your member dashboard. Additionally, you will receive monthly account statements delivered to your inbox.
Free nights start at approximately 4,000 points. The number of points varies based on each hotel's published room rates for a particular day.
Yes, when booked with an eligible rate via:
- A LHW Worldwide Reservations and Service Center
- On LHW.com through your Leaders Club online account
- Any travel agent (other than an online travel agent or anysuch travel-related booking website) making the booking through the Global Distribution System or via LHW, as long as they provide your Leaders Club number at the time of booking.
- Select Leading Hotelsweb sites by logging in to your Leaders Club account when making the reservation.
Reservations made via any other booking channel, including over the phone with the hotel directly, through an online travel agency, prepaid to agencies, or as part of a group booking are not eligible for Leaders Club points or benefits.
No, you do not earn points for on-property spend during your stay.
If you believe you did not receive the corect amount of Leaders Club points for a qualifying stay, please contact us by visiting our Customer Care page, choose “Points Adjustment Request” from the drop down and attach a legible copy of your hotel invoice. You can also contact an LHW Worldwide Reservations and Service Center, or send an email to reservations@lhw.com.
After you complete an eligible stay, your bonus points may take up to ten (10) days to appear in your account. If your bonus points haven’t appeared after that time, you can visit our Customer Care page and select “Points Adjustment Request” under Reason for Contact and provide all required information. Alternatively, you can contact an LHW Worldwide Reservations and Service Center, or send an email to reservations@lhw.com to request the points.
Yes, points will expire twenty-four (24) months after the last date on which you have earned or redeemed points.
Yes, you can purchase Leaders Club points for yourself or as a gift for another Leaders Club member via the Manage Points feature on LHW.com. Leaders Club points can be bought in increments of 1,000, up to a maximum of 50,000 points per year.
You can purchase points to gift to another Leaders Club member through the Manage Points feature of LHW.com. You will need to provide their full name and email address as well as their Leaders Club number.
Eligible U.S. Citi cardholders can transfer their Citi ThankYou ® Points to Leaders Club. Learn more in the Manage Points feature on LHW.com or visit the Citi ThankYou® Rewards - FAQs for eligibility and terms.
Log into your Leaders Club account on LHW.com, select “View with Points,” and proceed with your reservation. You can also redeem points with one of our LHW Worldwide Reservations and Service Centers available 24/7. A valid credit card is required to confirm your redemption booking.
Yes, if you have enough points for your intended dates of stay, you can redeem your Leaders Club points for as many rooms as you wish.
Yes, we will request an upgrade for all consecutive nights, however it is not guaranteed. Pre-arrival upgrades are always subject to availability based on hotel occupancy. Especially if the redemption room category is different from the paid room category, it might not be possible to extend the upgrade.
Yes, as long as the cancellation is made before your check-in date, we will deposit the points back into your account. It can take up to ten (10) days for the points to reappear in your account and therefore become available for use with a new redemption booking.
You must call an LHW Worldwide Reservations and Service Center to modify a redemption night booking.
If the redemption nights were booked for a different room category than the paid nights, you may be asked to change rooms. This will be at the discretion of the hotel.
Yes, you'll continue to receive the same exclusive benefits, but your stay will not earn points.
Leaders Club members enjoy access to SIXT - a leading car rental and ride company - at a status appropriate to their membership tier.
For all service enquiries regarding your SIXT membership, Leaders Club members must contact SIXT directly or refer to their Help Center at https://www.sixt.com/help-center